Our Policies

Our mission at L.O.O.M. is to ensure that you will walk out gorgeous and that you leave with more than external beauty. Like a therapist, best friend and salon rolled into one, we will work magic both on the surface as well as in your heart. Please read these important policies and procedures to help us continue to cultivate a safe space where you can be welcomed in your weary and released in your joy.  

Cancellations

Lashing Out On Main requires 24 hours notice prior to cancellation for all appointments. Any appointments cancelled within less than 24 hours of the original appointment time will result in a cancellation fee of half the amount of the service scheduled. We require that all appointments over $50 be secured with a credit or debit card.

Full Set

Lashing Out On Main requires all Full Set appointments to be reserved with a credit card, including appointments made online. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If Full Set appointment is rescheduled or cancelled less than 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee for a Full Set appointment is half the amount of the scheduled service.

*All clients new to L.O.O.M. coming from a different artist must pay for a classic fill in.

Late Arrivals

If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late, we will have to reschedule your appointment. Out of respect and consideration for your lash stylist and other customers, please do your best to be on time. 

Small Children

L.O.O.M. endeavors to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children and infants to their appointments, if possible. Our technicians are focused on delivering the best possible service and they are unable to monitor young ones while doing so. 

Pets

Lashing Out On Main does not allow pets or animals in the salon, with the exception of Certified Service Animals. 

Lash Hygiene

Please come to your appointment with clean eyelashes. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, your stylist can wash your eyelashes for you, however, this will limit the amount of time spent on your fill or full set. 

Health & Safety Info

We are frequently asked what products we use for lashes. The inquiry is specific about the types of lashes and the brand of adhesive. In order to answer this question effectively it’s important to discern the reason why the question is being asked. We order directly from a manufacturer that private labels for many lash companies in the states and can provide manufacturer safety data sheets upon request.

 

If you’re asking what brand we use in order to avoid an allergic reaction, please read on. The kind of adhesive indicated for use of semi-permanent lash extension application is a type of adhesive called a cyanoacrylate. Some people can develop an allergic reaction to the adhesive (5% of the population is allergic). It usually presents after 3-4 exposures (3-4 months after initial application) to the adhesive. For those who are allergic, the morning after their service the lids of the eyes will be puffy - more swollen than a night of crying. The eyeballs will be “quiet”- no redness or discharge. This condition cannot be avoided by changing brands of adhesive. It will occur every time lashes are applied to an allergic person using the cyanoacrylate. There is relief and clients can continue to enjoy extensions with the allergy, but it will require a visit to a knowing ophthalmologist familiar with working with the nuances of extensions in order to obtain a prescription cream that will prevent the inflammation from occurring when lashes are reapplied.

 

If you have suffered from this kind of allergy, there is relief available and it is not based upon changing name brands of adhesive.

 

We consult with every client thoroughly before the first application. After 24 to 48 hours we advocate an effective “bath” for your new set, and we provide referrals to physicians we trust.